Support
If something is wrong or you have a question, we are here. Email is the fastest route, and we reply within two working days.
Write to us
General help and membership: support@entifit.com. Privacy and data deletion requests: privacy@entifit.com.
To get a faster answer
- Tell us the mobile number on your account.
- Tell us your device and the app version, both at the bottom of the Profile screen.
- Describe what you were doing when it happened, and attach a screenshot if you can.
Common questions
- My sign-in code did not arrive: check the number and try again after a minute. After several wrong attempts we pause sending for a while to protect your account.
- I want to change my training days: go to My Journey, then Adjust days.
- I want to stop notifications: in your phone settings, or in Profile inside the app.
- I want to delete my account: Profile, then Delete my account, or write to us.